Frequent questions


Why is the skin in the intimate area different from the skin on the face and requires special care?

Like the skin on your face, it can experience skin conditions such as irritation, dryness, and aging. However, the skin on the vulva (skin surrounding the vagina) is more sensitive because it is thinner than other parts of the body. It is also a hormone-receptive tissue that becomes more sensitive during different stages such as menstrual cycles and menopause. Furthermore, the skin of the vulva is always covered or covered, and subjected to friction and friction, this being one of the most sensitive areas of our body and one of the most neglected. The different hormonal stages as well as inappropriate habits such as cleaning with soap that is not specific for the intimate area, wearing tight or synthetic underwear, wiping from back to front, not urinating after having sexual relations, unbalanced eating, or even stress and consumption Antibiotics can disturb this natural balance and cause urinary and vulvovaginal infections.

What is pH?

pH means “hydrogen potential,” and the pH level is the measure of acidity or alkalinity of the medium. pH values ​​range from 1 to 14, with 7 being a neutral pH value. Values ​​below 7 are more acidic and values ​​greater than 7 are more basic or alkaline.

Why do I need a specific cleansing lotion for the intimate area?

Facial skin has an average pH of 5.5, while vulvovaginal intimate skin is below 4.5. Using an intimate cleansing soap with a higher pH can alter the balance of beneficial bacteria that protect the vulvovaginal area.

Why is it important to maintain the natural pH in the vaginal area?

The vaginal flora is made up of a population of microorganisms. When in balance, “good” bacteria (mainly Lactobacilli) predominate over “bad” bacteria. This causes the vaginal pH to remain between 3.8 and 4.5. However, alterations in this balance can occur that cause bad bacteria to proliferate, generating a vulvovaginal infection. When there are vulvovaginal infections, the pH can change, reaching 6.0 or more. Therefore, it is important to maintain the appropriate pH to avoid the overgrowth of pathogenic bacteria. Our products are specifically formulated with an approximate pH of 4.5 to maintain the balance of vaginal flora.

Is the smell in the intimate area normal? Can it be avoided or controlled?

Intimate odor is absolutely normal and most women have it. Odors can be caused by poor hygiene, sweat, bacteria and hormonal fluctuations. When the odor becomes very intense or very strong and accompanied by irregular discharge, it could be indicating an infection.

Although at Biolube we believe in normalizing the vagina and its odor, we understand that it can cause discomfort in some women and our purpose is to make us feel full and comfortable, which is why we created a specific intimate deodorant and purifying product “V fresh & ready” to neutralize unwanted odors, refresh and provide comfort. It is recommended to use it after the “V Happy Everyday” cleansing lotion.

Is vaginal discharge normal?

Yes, vaginal discharge is totally normal and we all have it. It can vary during different hormonal stages and within the menstrual cycle in terms of texture. If the discharge changes to a stronger color and is accompanied by a very intense odor, it could be indicating an infection. We recommend incorporating a daily washing and intimate care routine with the “V Happy Everyday” cleansing lotion followed by the “V Fresh & Ready” purifying deodorant. This habit keeps the pH balanced and helps prevent the growth of infectious microorganisms.

Shipping, billing and payments

What happens if I don't like the product?

There is no problem. We understand that each woman is unique and not everyone has to like her. If that is the case, we ask that you please send us an e-mail to within a period of no more than one week after receiving the purchase with the subject “ RETURN ” to coordinate an exchange or in the If you prefer, the return of your money. We'd love to hear details in hopes of improving your product experience. *Valid only for purchases on the website.

How to buy?

Enter “ Store ”, choose the product or Kit you want to buy, and click on “Add to cart”, then click on “View cart”, where they will show you the products added to the cart as well as the total value. pay. If you have a coupon, enter it before completing the purchase. Finally, click “Checkout”, enter the billing details and choose the payment method you prefer.

Can I Pay Online?

You can make the payment online on our website through MercadoPago. Our site has an SSL security certificate to ensure that all your transactions are 100% secure.

What payment methods do you accept?

We accept Mercado Pago, Bank Transfer to Santander and Itaú Account, and deposit in Abitab.

What is the shipping method?

Shipments are made throughout the country with the UES Logistics Agency.

In Montevideo : home delivery costs $79 and pickup is offered at different pick-up points at a cost of $80. Orders over $3800 are free.

Inside: Home delivery inside the country for $149 and pickup is offered at different pickup points inside for $150. Orders over $3800 are free.

To locate the different pick up points, go to the following link:

You can track your package with the tracking number that will be sent to the email with the purchase confirmation at

How long does it take for the package to arrive?

Once payment has been made, one to three business days.

What happens if I am not at home at the time of delivery?

If there is no one at home at the time of shipment, our logistics company will contact you to reschedule the shipment. If later, no one is at home again, it is left at the agency to pick up.

How to apply a discount coupon?

Before “Checkout”, in the “Apply coupon” space, enter the coupon code. It is important that you enter it before making the payment so that it can be applied.

Our products

Are Biolube products safe to use? What evidence do they have?

Yes, 100%. They are manufactured in a certified laboratory and under Good Manufacturing Practice standards (GMP ISO 22716). Our formulations are backed with scientific evidence. All our products were tested and proven in an international reference laboratory. We have a clinical dermatological and gynecological test carried out by professionals and validated and signed by them.

Are Biolube products suitable for sensitive skin?

Yeah. All our products are dermatologically tested and hypoallergenic, suitable for sensitive skin.

Are Biolube products tested on animals?

No. We love animals and we do not test on them.

Are Biolube products effective in preventing infections?

Yeah. Our products are not designed to cure, but to care for the intimate area and prevent the growth of microorganisms that cause infections. Our formulations were tested in an international reference laboratory, where the antimicrobial “time kill test” was conducted in which the products are tested against microorganisms frequently involved in urogenital infections. These trials show promising results in terms of reducing the growth of these microorganisms: in the microorganisms C.albicans , E.coli and G.vaginalis , a reduction greater than 99.9% is reported.

What is BioticV+?

Our formulations are designed based on biotechnology. They contain a complex called BioticV+ in which a filtrate of ferment extract from certain Lactobacillus strains scientifically validated for their beneficial effect on the vaginal flora was incorporated. It contains bioactive metabolites that promote the growth of beneficial vaginal flora, and seek to maintain the vaginal pH at its optimal point, in order to prevent the growth of microorganisms that cause infections, simulating what happens at a physiological level.

The antimicrobial efficacy of the BioticV+ complex was tested at the Société Générale de Surveillance (SGS), following the US Pharmacopeia protocol. The results obtained demonstrate that the BioticV+ complex has an antimicrobial activity greater than 99.9%.

Where do I find BioticV+?

The BioticV+ complex is integrated into all our formulations.

Should I incorporate Biolube products into my daily routine?

RESPONSIVE YES! Just like your facial skin care routine, our products are designed to be used continuously as part of your personal care routine for daily wellness. With continued use over time, your vulvovaginal area will remain healthy, hydrated, toned, fresh and beautiful.

How to incorporate Biolube products into your routine?

Our products are designed and safe to use freely, as many times as you consider necessary. It would be ideal if you could incorporate them into your daily routine . Just as there is an order of application in the facial skin care routine. From Biolube we bring you a Skintimate intimate care routine:
STEP 1 - Cleansing and moisturizing with Biolube “V Happy Everyday” Intimate Cleansing Moisturizing Lotion

STEP 2 - Biolube “V Fresh & Ready” intimate deodorant and refresher

STEP 3 - Biolube “V Queen” intimate firming and moisturizing serum

Are Biolube products recommended by gynecologists?

Yeah. The products were gynecologically tested and gynecologists recommend daily use.

Are Biolube products recommended by dermatologists?

Yeah. The products were dermatologically tested. They are hypoallergenic and professionals recommend them for daily use.

How long do they last?

This will depend on the amount of product you apply and the frequency of use. In any case, we give you an estimate:

V Happy Everyday cleansing lotion : Lasts approximately 4 months, using it daily

V Fresh & Ready deodorant : Lasts approximately 4 months, using it at a rate of 2 to 3 splashes per day

V Queen Intimate Moisturizing and Firming Serum : Approximately 5 months.

What are the benefits of using the Biolube product line?

Some of the benefits are:

-Helps maintain intimate health, strengthening the vaginal flora and preventing the growth of unwanted microorganisms that cause infections.

-Relief of vaginal dryness

-Greater sexual satisfaction and pleasure

-Improves hydration of the intimate area

-Increased firmness and elasticity

- Provides a refreshing sensation

-Helps deeply clean the area without altering the flora.

- Provides a feeling of relief.

-Helps unify the pigmentation and appearance of the skin.

-Helps neutralize odors.

-Provides anti-age effect.

Are Biolube products safe to use during pregnancy?

For this delicate part of our body, we only choose to formulate with safe ingredients, without sulfates, alcohols or parabens. Since every woman is different and pregnancy increases sensitivity, always consult your doctor before using any product during pregnancy.

Can Biolube products be used during menstruation?

Yes, there is no problem with this.

Do Biolube products stain clothes?

No. Our formulations are water-based and do not leave stains. We recommend after applying our V Fresh & Ready and V Queen products, allowing them to absorb for a few seconds.

Can I apply Biolube products after hair removal?

Yes, and in fact, we recommend it. After waxing, the skin in the intimate area may become more sensitive, so we recommend waiting 5 to 10 minutes. Then apply the Biolube V Queen serum all over the skin in the area as well as the bikini line to repair the epidermis and help hydrate and protect the skin, which without hair is more exposed and vulnerable.

tip: Hair retains sweat droplets and controls humidity, so in the absence of hair, more sweat can be perceived in the vulvovaginal area. That is why we also recommend, if you have the habit of shaving the area, to use the V Fresh & Ready deodorant and refresher daily, followed by the V Queen serum.

Can Biolube products be used during menopause?

It's possible and you'll get a 10! Their use during menopause will help restore elasticity to the vaginal mucosa, reduce vaginal dryness, mitigate signs of aging and restore natural hydration, taking care of the pH.

Why do Biolube formulations contain no parabens?

Parabens (methylparaben, ethylparaben) are preservatives, antibacterial agents that can alter the balance of the vaginal flora. In addition, some studies suggest that they could cause long-term negative effects on the body. For this reason, none of our formulations contain parabens.

What compound do we use as a preservative?

Biolube products do not contain parabens. Instead, we use friendlier compounds like phenoxyethanol. It is a colorless organic compound that can be found in nature in green tea. It is very safe at low concentrations, it is not irritating or sensitizing at levels of 2.2% or less. The European Union approves its use at a maximum of 1% and our formulas always contain less than this maximum value.

Why do Biolube formulations contain no glycerin?

Glycerin belongs to the chemical group of alcohols. It is a sweet and viscous chemical compound. Studies show that glycerin applied to the intimate area can promote the growth of vaginal fungi (candidiasis), since it acts as food for these microorganisms. For this reason all Biolube formulations are glycerin free.

Do Biolube products have any side effects?

No. Our products are safe to use and respectful of the body. Unless the person is allergic to any of the ingredients, it is unlikely that any unwanted effects will be experienced. If any occur, we suggest medical consultation.

How should Biolube products be stored?

We suggest storing at room temperature

Do Biolube products promote the maintenance of healthy vaginal flora?

Yes effectively. They are specifically designed for that.

When do the effects of Biolube become visible?

Our clinical trial validates that after incorporating Biolube products into your daily routine, the benefits are seen after just one month of use. However, prolonged use over time is recommended to accentuate the benefits and maintain them over time.

Where can I see the results of your scientific evidence?

In this section of the page you can see the Studies

What is the shelf life of Biolube products?

The products have a useful life of 3 years.

Are Biolube products gluten free?

Yeah. While we are not seeking formal certification, none of our formulations contain gluten.

Are Biolube products vegan?

The products Biolube V Fresh & Ready intimate deodorant, Biolube V Queen intimate rejuvenating and firming serum and Biolube V With the Flow are suitable for vegans.

Do Biolube products contain fragrance?

Some of our products such as V with the Flow, V Queen and V Fresh & Ready contain fragrance but less than 1% concentration, and it is a “food grade fragrance”, edible and safe. We remember that all our products are dermatologically and clinically tested, they are hypoallergenic and safe to use. In any case, if you have any questions, we suggest or if the person has a specific allergy to any of the ingredients, consult your doctor.